Privacy policy

Last updated: April 27, 2026

TetraStarAg (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). TetraStarAg is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.


1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de‑identified or aggregated information.

We may collect the following categories of personal information:

Contact Information

Name, billing address, shipping address, phone number, email address.

Financial Information

Payment card details, payment confirmation, transaction details. (Note: We do not store full credit card numbers; payments are processed securely by Shopify Payments.)

Account Information

Username, password, preferences, settings.

Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

IP address, browser type, device identifiers, network information.

Usage Information

How you interact with the Services, including browsing behavior and navigation patterns.


2. How We Collect Personal Information

We collect personal information from:

Directly from You

When you create an account, place an order, contact us, or otherwise interact with the Services.

Automatically

Through cookies, pixels, and similar technologies when you browse or use the Services.

Service Providers

Including Shopify, payment processors, analytics providers, and fulfillment partners.

Third Parties

Such as marketing partners, advertising networks, or social media platforms.


3. How We Use Personal Information

We use your personal information for the following purposes:

Provide, Tailor & Improve the Services

  • Process payments

  • Fulfill and ship orders

  • Manage your account

  • Facilitate returns and exchanges

  • Recommend products

  • Personalize your shopping experience

Marketing & Advertising

  • Send promotional emails or messages

  • Show personalized ads on our website or third‑party sites

  • Tailor marketing based on your activity

Security & Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraudulent or malicious activity

  • Protect the integrity of the Services

Customer Support

  • Respond to inquiries

  • Provide order updates

  • Maintain our relationship with you

Legal & Compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our Terms of Service


4. How We Disclose Personal Information

We may disclose your personal information to:

Shopify & Service Providers

For payment processing, hosting, analytics, customer support, IT services, and more.

Supplier Partners (Including Shopify Collective Vendors)

To fulfill your orders, we share necessary information—such as your name, shipping address, and order details—with supplier partners who ship products directly to you. This includes suppliers participating through Shopify Collective.

Business & Marketing Partners

For advertising, analytics, and promotional purposes. Partners use your information according to their own privacy policies.

Other Merchants in Shopify Collective

Because we participate in Shopify Collective, certain store information (not customer data) may be visible to other merchants for product sourcing and merchant discovery.

When You Direct Us To

Such as social media integrations or shipping requests.

Affiliates

Within our corporate group.

Legal, Compliance & Business Transactions

To comply with law, respond to legal requests, enforce policies, or in connection with mergers or acquisitions.


5. Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants to operate, improve, and secure the platform.

Shopify may also use cross‑merchant data to provide enhanced features, analytics, and fraud prevention.

To learn more about Shopify’s privacy practices or exercise rights related to data Shopify processes, visit: https://privacy.shopify.com


6. Third‑Party Websites & Links

Our Services may contain links to third‑party websites. We are not responsible for the privacy practices, content, or security of those sites. Review their policies before providing personal information.

Information shared publicly on social media or public forums may be visible to others.


7. Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

If you believe a child has provided information, contact us to request deletion.


8. Security & Retention

We use reasonable security measures to protect your information, but no system is completely secure.

We retain personal information as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements


9. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Access / Know your personal information

  • Delete your personal information

  • Correct inaccurate information

  • Portability (receive a copy of your data)

  • Opt‑out of sale or sharing for targeted advertising

  • Manage communication preferences

You may exercise these rights through the Services or by contacting us.

We may need to verify your identity before processing your request.

We do not discriminate against you for exercising your rights.


10. International Transfers

We may transfer, store, or process your personal information outside your country of residence.

When transferring data from the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last updated” date. Material changes will be communicated as required by law.


12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 admin@tetrastarag.com 📍 8102 FM 2484, ATTN: TetraStar Ag, Salado, TX 76571, US