Refund policy

Refund & Return Policy

At TetraStar Ag, we partner with trusted suppliers to bring you high‑quality farm, homestead, and livestock products. Because many items are shipped directly from our supplier partners, our return and refund process follows the guidelines below:

Returns

We accept returns for eligible products within 15 days of delivery. To qualify, items must be:

  • Unused

  • In original packaging

  • In resellable condition

Some products may be non‑returnable due to supplier restrictions, including:

  • Consumables (feed, supplements, treatments)

  • Custom or made‑to‑order items

  • Clearance or final‑sale items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 72 hours of delivery with photos. We will work directly with the supplier to resolve the issue.

Refunds

Refunds are issued once the supplier confirms the return is received and approved. Refunds are processed to the original payment method.

Supplier‑Fulfilled Products

Some items ship directly from our supplier partners. Processing times, packaging, and return approval may vary by supplier.